Cedar Planters Japan Privacy Policy

Last Updated: April 2, 2025

Cedar Planters Japan (“we”, “our”, or “the Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect personal information when you use our website (https://cedarplanters.jp), purchase our products, or use our services.

1. Definitions

• “Personal Information”: Information that can identify an individual, such as name, address, phone number, email address, or payment details.
• “User”: Any person who visits or uses our website.
• “Customer”: Any person who purchases products through our website.
• “Company”: Cedar Planters Japan and its affiliated entities.
• “Website”: https://cedarplanters.jp

2. Legal Compliance

We comply with the Act on the Protection of Personal Information of Japan, the GDPR (General Data Protection Regulation), and all other applicable data protection laws and regulations.

3. Personal Information We Collect

We collect personal information for the following purposes:

• Order processing and product delivery (name, address, phone number, email address)
• Payment processing (credit card or bank information)
• Customer support and inquiries
• Marketing and promotional activities (based on user consent)
• Website improvement and service optimization

4. Purpose of Use

• Processing orders, shipping products, and handling returns or exchanges
• Communicating with customers (order confirmations, shipping notices, support)
• Account management and security protection
• Marketing activities with user consent
• Fraud prevention and misuse detection
• Compliance with legal obligations

5. Disclosure of Personal Information to Third Parties

We do not share personal information with third parties except in the following cases:

• With service providers such as shipping or payment processors when necessary
• When required by law or legal request
• With the explicit consent of the user

Key third-party services we use include:

• Shopify (e-commerce platform)
• Google Ads (advertising and analytics)
• Klaviyo (email marketing)
• ShipStation (shipping management)
• Facebook, Instagram, TikTok (social media platforms)

6. Use of Cookies

We use cookies to improve website functionality and user experience. You can disable cookies through your browser settings, but some features of the website may not function properly.

7. Your Rights

You have the following rights regarding your personal data:

• Right to access your personal data
• Right to correct or update your data
• Right to request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Please contact us using the details below to exercise these rights.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

10. Returns and Exchanges

Products may be returned or exchanged within 14 days of delivery with valid proof of purchase. For details, please refer to our Returns Policy page.

11. Warranty

Products are covered by a limited warranty of 3 years plus 21 days (raised garden beds and planter boxes). The warranty applies only to structural defects and does not cover natural aging or cosmetic changes.

Liners are considered consumable components that naturally wear over time depending on material and usage. Therefore, liners are not covered under the standard 3-year limited warranty.

12. Personal Information of Minors

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.

13. International Data Transfers

We may transfer personal data outside Japan to provide our services. For transfers from the EU or UK, appropriate safeguards are implemented.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

15. Contact Information

16. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.