Cedar Planters Japan Privacy Policy

Last updated: April 2, 2025

Cedar Planters Japan (hereinafter referred to as "our company") respects your privacy and strives to protect your personal information. This privacy policy explains how we handle the personal information we collect when you use our website ( https://cedarplanters.jp ), purchase products, or use our services (hereinafter referred to as "Services").

1. Definitions

• "Personal information" : Information that can identify an individual (such as name, address, telephone number, email address, payment information, etc.)
• "User" : Anyone who visits or uses our website
• "Customer" : Anyone who purchases products on our website
• "Company" : Cedar Planters Japan and its affiliates
• Website : https://cedarplanters.jp

2. Compliance with Laws and Regulations

We comply with the Personal Information Protection Act, GDPR (General Data Protection Regulation), and other relevant laws and regulations and handle personal information appropriately.

3. Personal information we collect

We collect personal information for the following purposes:

• To process and deliver orders (such as name, address, telephone number, and email address)
• To process payments (credit card information, bank account information, etc.)
• For customer support
• For marketing and promotional purposes (with your consent)
• To improve our website and services

4. Purpose of Use of Personal Information

• Product order processing, delivery, returns and exchanges
• Communicating with you (order confirmations, delivery notifications, customer support, etc.)
• Managing and securing your account
• Marketing activities (with your consent)
• Fraud and abuse prevention
• Compliance with Laws and Regulations and Fulfillment of Legal Obligations

5. Provision of personal information to third parties

We will not provide your personal information to third parties except in the following cases:

• Provision to partners necessary for the provision of services, such as delivery companies and payment processors
• When required by law
• With your explicit consent

The main third-party services we use:

• Shopify (EC platform)
• Google Ads (ad tracking)
• Klaviyo (email marketing)
• Ship Station (shipping management)
• Facebook, Instagram, TikTok (social media)

6. Use of Cookies

We use cookies to improve the functionality of our website and to improve user experience. Cookies can be disabled in your browser settings, but this may limit some functionality.

7. Your rights

You have the right:

• Who has access to your personal information?
• Right to correct and update personal information
• Right to request deletion of personal information
• Right to request restriction of processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint

If you wish to exercise your rights, please contact us at the details below.

8. Data Security

We take appropriate security measures to prevent unauthorized access to, loss, falsification, and leakage of personal information.

9. Data Retention Period

We will retain personal information for the period necessary to achieve the intended purpose of use or for the period required by law.

10. Returns and Exchange Policy

Returns and exchanges are accepted within 14 days of receipt. Proof of purchase is required for returns. Please see our Returns Policy page for more information.

11. Warranty

Products are covered by a 3 year + 21 day limited warranty (plant boxes and raised beds). The warranty is limited to structural defects and does not cover natural changes in appearance.

12. Personal Information of Minors

Our Services are not directed to anyone under the age of 16, and we do not knowingly collect personal information from minors.

13. International Data Transfers

We may transfer personal information outside of Japan to provide services. We will take appropriate safeguards for data transfers from the EU/UK.

14. Changes to this Privacy Policy

We will update this policy as necessary and will notify you of any changes on our website.

15. Contact Us

16. Governing Law and Jurisdiction

This policy will be governed by and interpreted in accordance with the laws of Japan. Any disputes regarding personal information will be submitted to the exclusive jurisdiction of the Tokyo District Court as the first instance.

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